About Forgotten items

If you order something and forget to take it home, like salmon or bread, please know that we cannot replace the item for you.  We will try to get it to you at our next distribution, but if that fails we cannot offer a refund or a replacement item.  The reason is because these are items that we buy in, and we would lose too much money on them if we replaced them.  Thanks for understanding!

about placing holds

If you know in advance that you need to skip a week, the best thing to do is to place a hold.  We are happy to do that for you if you email us your dates!  The next step is rescheduling your box(es) for a future date, when you’ll receive two boxes at a time (both customizable).  If you cancel your box during the customization window, be sure to reschedule it.  

how to put your box on hold (skip a week)

If you know you need to miss a week, you can put your box on hold and reschedule it for another week (when you’ll double up and get two boxes).  To do that, login and go to “subscriptions” then click on the date on the calendar that you need to reschedule and then “reschedule for X date”.  We can accommodate hold requests up until the morning we start to harvest (Tuesdays 6am for Wednesday delivery and Friday 6am for Saturday delivery).  After that, we can donate your produce but you will be charged for it.  You can always send someone else to pick up your box for you!

how to customize your box

how to update your payment info

what if my box is less than the standard amount?

what if my box is more than the standard amount?

Click the link in your email and login if necessary.  Once you see your shopping cart contents, use the “+” and “-” symbols to add or remove items from your box.  Then if you click “continue shopping” you’ll see other items available this week and you can add them to your box.  You don’t need to do anything after that!

If you know you need to update your credit card or want to enter bank transfer info, login and go to “account information” then “credit card” or “echeck account info” and add your information.  We’ll be notified once you do that, and if you had a failed payment, we’ll be able to go back in and charge your account without you needing to do anything else.

If you customize your box and it is now under the standard amount ($40 for Standard Shares and $50 for Family Shares), we will issue an account credit for the balance.  You don’t need to do anything to redeem that balance, we will simply apply it to any balance due in future weeks (for example, if you customize your box so that it’s over the standard amount) before charging credit cards.  Account credits are good to use until the end of the CSA season.

If you customize your box and it is now over the standard amount ($40 for Standard Shares and $50 for Family Shares), we will charge those payments the Monday before your box is delivered.  We will apply any account credits you may have first, then we will charge the payment method you have on file.