About Forgotten items
If you order something and forget to take it home, like salmon or bread, please know that we cannot replace the item for you. We will try to get it to you at our next distribution, but if that fails we cannot offer a refund or a replacement item. The reason is because these are items that we buy in, and we would lose too much money on them if we replaced them. Thanks for understanding!
about placing holds
If you know in advance that you need to skip a week, the best thing to do is to place a hold. We are happy to do that for you if you email us your dates! The next step is rescheduling your box(es) for a future date, when you’ll receive two boxes at a time (both customizable). If you cancel your box during the customization window, be sure to reschedule it.
how to customize your box
Click the link in your email and login if necessary. Once you see your shopping cart contents, use the “+” and “-” symbols to add or remove items from your box. Then if you click “continue shopping” you’ll see other items available this week and you can add them to your box. You don’t need to do anything after that!